Frequently Asked Questions

Find anything you want to know about our products and services

What safety measures do you practice to ensure that clients and your workers are protected from COVID-19?

Our team strictly follows health and safety measures to ensure that staff and clients are protected. Safety, above all, is our priority.

 All products from our suppliers are UV sanitized before packaging and shipping. Fabrics are thoroughly washed before they are shipped out. You can also be rest assured that team members who pack your items following safety protocols.

 Similarly, we’ve partnered with logistics teams (hyperlink SHIPPING + LOGISTICS PAGE) that follow strict health and hygiene protocols. These companies also encourage contactless delivery systems.

How can I collaborate or partner with DISENYO DEL SUR?

DISENYO DEL SUR was developed with the intention of amplifying female voices in the Visayan region. This is why most of our partner brands and collaborators are female-owned and run enterprises from the Visayas. It is this unique retail eco system that distinguishes our platform from the rest. This is not to say our doors are closed to other potential partners. We would love to keep growing and evolving. We even love collaborating with clients to see how we can offer them unique retail experiences.

 If you are interested to connect with us, you may reach us through hello@disenyodelsur.com

Can I order in large quantities? Do you do corporate gifts?

As a boutique online platform, our products are made in limited quantities and small batches. We want our clients to enjoy lovingly-made products that are truly unique and special. For bulk orders or corporate gifts, however, we can create exclusive gift boxes curated just for your and/or your organization. We would love to collaborate with you for your gifts. Connect with us through hello@disenyodelsur.com

Where are all your products made? How sustainable are your products?

Most of our products are proudly made in the Visayan region of the Philippines. We produce in small quantities to keep waste low. We do our best to stay conscious and ethical about our production methods. We pattern out our products and plan down to the scraps for what will be used.

We work with weaving communities for some of our fabrics. We also have some items that are made using deadstock materials. For non-woven items we directly source from local supply chains and suppliers. Our collaborators are all local.

We also try to be as transparent as possible with regard to our sourcing and production methods. Feel free to browse through our products and you will find that we have included pertinent information under description detailing where materials are sourced and production methods. You may also get in touch with our collaborators through the contact information provided in Collaborate page.

Do you ship abroad?

Right now, our platform caters to clients from all over the Philippines. We ship out orders nationwide including the Visayas region, NCR and Mindanao.

How long before my orders arrive?

We usually process your order as soon as payments are received. Depending on the shipping address, orders may arrive within 3 to 10 working days. To get a better estimation for the arrival of packages, visit our SHIPPING + LOGISTICS page (HYPERLINK SHIPPING + LOGISTICS).

You will also get tracking links as soon as your orders have been shipped out.

How do I know my size?

Depending on the brand as well as product, sizing may vary. Along with detailed product descriptions, we also provide you with accurate information on dimensions and measurements.

We encourage all our clients to look through these details before placing an order.

How are my items packed? Do you offer gift wrapping options?

Packaging will vary depending on the brand, product and sizing. As much as possible, we try to use eco-friendly material like craft boxes. We are also conscious about reducing waste so we make sure to keep our boxes and papers simple yet essentially elegant.

We keep waste to a minimum so our gift boxes are packaged using Disenyo del Sur Kraft box. These are ready for gifting and do not require wrapping. We can also work with you to create curated gift boxes using the products in our online inventory. Feel free to connect with us through hello@disenyodelsur.com